1. Submit A Request
Send us an email to sales@cqouyue.com with your request to return or exchange the item, including photos of product if you have fitment/quality issues.
2. Receive our feedback
Receive our manager’s feedback regarding your issue with exchange/return confirmation and return shipping address.
3. Ship it back
Ship the item and send us the tracking number.
4. Receive refund or replacement
Once the item is received your refund would be issued within 72 hours or a replacement shipped.
How to Exchange?
If you are not completely satisfied with your purchase for any reason, we will be happy to exchange products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your exchange will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will send a replacement after receiving the package.
How to Return?
If you are not completely satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 15 days of delivery. International shipping costs are payed by the customer, also tracking number must be provided.
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way; if you applied the double-sided adhesive tape on the cover, your return will not be available). If you have fitment issues, please take photos of flaw or defects to complete your request. We will refund you after receiving the package.
